Last updated: September 10, 2026
1. Acceptance of these terms
These terms govern your use of the Catkro website, mobile applications and services ("Catkro", "we", "us"). By creating an account or placing an order you agree to them. If you do not agree, please do not use the service.
2. Who may use Catkro
You must be at least 18 years old and able to enter a binding contract. You are responsible for the accuracy of the details on your account and for everything done through it. Keep your login credentials and one-time passwords private — we will never ask you for an OTP over a call or message.
3. Our role as a marketplace
Catkro is a platform that connects customers with independent store partners and delivery partners. Unless stated otherwise for a specific item, the seller of record is the partner store, and that store is responsible for the quality, weight, packaging, labelling and legal compliance of what it sells. We are responsible for operating the platform and for the delivery service we arrange.
4. Orders, availability and pricing
- Placing an order is an offer to buy. The order is accepted when the partner store confirms it.
- Prices, offers, delivery fees, handling fees and applicable taxes are shown before you pay. Prices may change over time and may differ from in-store prices.
- Listings depend on live stock. If an item becomes unavailable after you order, we may substitute it with your agreement or refund that item.
- We may cancel an order and refund you where there is an obvious pricing or listing error, suspected fraud or misuse, or where delivery is not feasible.
5. Delivery
Delivery is available only inside active service zones, and delivery times are estimates, not guarantees — traffic, weather, store load and address accuracy all affect them. Please provide a complete address and a reachable phone number. If nobody is available to receive an order, our delivery partner will attempt contact; undelivered orders may be returned and charges may apply for perishable goods.
6. Payments
You can pay by the methods shown at checkout, which may include cards, UPI, net banking, wallets and, where offered, cash on delivery. Online payments are processed by third-party payment providers; we do not store your full card details. Where a Catkro wallet, loyalty points, coupons or referral credits are available, their specific rules are shown where they are offered, and they have no cash value except as stated.
7. Cancellations, returns and refunds
- You may cancel free of charge until the partner store begins picking your order. After that a charge may apply, because perishable goods may already have been packed.
- If an item arrives damaged, spoiled, expired, incorrect or missing, report it through the app or to support promptly — ideally within 24 hours of delivery, and at once for fresh and frozen items.
- Approved refunds are issued to your Catkro wallet or to the original payment method. Processing times depend on your bank or payment provider.
8. Store and delivery partners
Partners who sell or deliver through Catkro are independent businesses or contractors, not our employees. Additional agreements govern their onboarding, commissions, subscriptions, payouts and conduct. Partners must hold the licences their activity requires and must follow applicable food-safety and consumer law.
9. Acceptable use
Do not misuse the service. In particular, do not place fraudulent or abusive orders, abuse coupons, referrals or refunds, interfere with or attempt to breach the platform's security, scrape or copy our content, impersonate anyone, or harass our staff, store partners or delivery partners. We may suspend or close accounts that do.
10. Intellectual property
The Catkro name, logo, applications, design and content are owned by us or our licensors and may not be used without permission. Product images and brand names belong to their respective owners.
11. Service availability and liability
We work to keep Catkro available and accurate, but the service is provided on an "as is" basis and may be interrupted for maintenance or reasons beyond our control. To the maximum extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these terms limits rights you have under applicable consumer protection law that cannot be excluded.
12. Changes to these terms
We may update these terms as the service develops. The date above shows the current version, and continuing to use Catkro after a change means you accept the updated terms.
13. Governing law
These terms are governed by the laws of India, and the courts at Patna, Bihar have exclusive jurisdiction over any dispute.
14. Contact
Questions about these terms: support@catkro.com.