Last updated: September 10, 2026
This policy explains what Catkro collects, why, and what control you have over it. It covers our website, our customer app, and our Store Partner and Delivery Partner apps.
1. Information we collect
- Account details — your name, phone number, email address and password. We verify your phone or email with a one-time password.
- Delivery addresses and location. Addresses you save, and — with your permission — your device location, so we can confirm you are inside a service zone and guide the delivery partner to you. Delivery partners' location is collected while they are on duty in order to track active trips.
- Order information — what you bought, from which store, when, the amount, and any notes or complaints attached to an order.
- Payment information. Payments are handled by third-party providers such as Razorpay and Stripe. We receive confirmation of a payment and limited details like the method used and the last digits of a card. We do not store your full card number or CVV.
- Device and usage data — device model, operating system, app version, language, IP address, a push-notification token, and how you move through the app, which we use for reliability and fraud prevention.
- Support communications — messages, chats and call notes when you contact us or a store about an order.
- Partner information. For store and delivery partners we additionally collect business and identity details needed for onboarding, verification and payouts, such as bank account details and the documents required by law.
2. How we use it
- To take, route, fulfil and deliver your orders, and to process payments and refunds.
- To show you the correct catalogue, prices and delivery times for your zone.
- To send transactional messages — order confirmations, delivery updates, OTPs and receipts — by push notification, email or SMS.
- To provide customer support and resolve complaints.
- To run wallets, loyalty points, referrals and coupons where you use them.
- To detect and prevent fraud, abuse and security incidents.
- To improve the service, and to send marketing messages where you have not opted out.
3. Who we share it with
We do not sell your personal information. We share only what is needed, with:
- Partner stores — the items ordered and the details required to prepare it.
- Delivery partners — your name, delivery address, a contact number and order details, so they can complete the delivery.
- Payment providers — to process your payment securely.
- Technology providers — including Google Firebase for push notifications and crash reporting, and our hosting and communications providers, acting on our instructions.
- Authorities — where we are legally required to, or to protect our rights, users or safety.
4. Permissions the apps ask for
Location is used to validate service zones and to track active deliveries. Notifications are used for order updates. Camera and photo access, where requested, is used to upload profile pictures, product images or proof of delivery. You can refuse or withdraw any of these in your device settings, though some features will not work without them.
5. How long we keep it
We keep your account information for as long as your account is active, and order, payment and tax records for as long as the law requires. Deleted accounts are removed after a short grace period, except where we must retain records for legal, accounting or fraud-prevention reasons.
6. Security
Traffic to Catkro is encrypted in transit, passwords are stored hashed, and access to personal data inside our systems is limited by role. No system is perfectly secure, so please use a strong, unique password and never share an OTP.
7. Your choices and rights
- View and correct your profile and saved addresses in the app at any time.
- Request access to, correction of, or deletion of your personal information.
- Opt out of marketing messages without affecting transactional ones.
- Withdraw device permissions such as location or notifications.
To make a request, email support@catkro.com from your registered address. We may need to verify your identity first.
8. Children
Catkro is not intended for anyone under 18, and we do not knowingly collect their personal information. If you believe a child has given us data, contact us and we will remove it.
9. Changes to this policy
If this policy changes we will update the date above and, for significant changes, notify you in the app or by email.
10. Contact
Questions or privacy concerns: support@catkro.com.